SAME BUSINESS DAY DISPATCH
Place your order before 3 PM on a business day to be eligible for "Same Day Dispatch" service from our CHRISTCHURCH Warehouse

PLEASE NOTE:

We do not ship to PO BOX or Private Bags. But we do ship to all urban/rural addresses across NZ.

By default, all of our delivery parcels are left without obtaining receiver's signature(Parcel with Authority To Leave).

To use 'Signature Required' delivery option (at no extra cost), please mention specifically in the delivery instructions every time you place your order.

STANDARD SHIPPING FEE:

Flat Rate: $5.00 NZD for all Orders with Cart value less than $50.00 NZD

FREE SHIPPING on all Orders with Cart value more than $50.00 NZD

PICK-UP: service is only available in Christchurch CBD. Please contact us via email or Facebook Messenger for more details.

ESTIMATE DELIVERY TIME-FRAME:
1-3 Working days for Urban/Metro areas and 3-5 Working days for Rural shipping addresses.(Excludes Weekends & Public Holidays)


*** RETURNS AND REFUND POLICY ***

Returns and Refunds Duration: If you wish to return a product, please contact us and do so within 30 days of making your purchase from our website. We will not process any return, refund or exchange of a product after 30 days of making the purchase from our website.

Change of Mind:
We do not have refund policy if you have changed your mind. Since we understand that customer, need their products as soon as they made purchase online. We start the order fulfillment process at our warehouse for dispatch as soon as you made purchase from our website and we will not be able to make any changes in the order during its fulfillment stages. We cannot take returns on products, which may be used, unsealed or products not bought online via our sales channels.

Exchange:

Exchange can be made if product is Un-used, Un-Opened, Un-Sealed and is still in its original condition with packaging, as it was sent to you. For Health and Safety reasons we do not accept product if it has been opened/ unsealed or may have been tampered with. These include Cosmetics, Skin Care and Make Up products.

Gift Cards are not eligible for any return and exchange. However, you may be able to redeem that at one of our pop up sale events.

Refund:

For any refund, we need a receipt or proof of purchase.

Please do not send your purchase back to manufacturer or its brand’s office. Contact our Customer Support Team directly.

There may be situations where we would not able to refund even if we received product back with damaged or missing any parts not due to our error.

If you wish to return an item you have purchased then request to get it touch with our customer service team through any of following communication method.

Email – support@nzoutlet.co.nz

Shipping costs are non-refundable and we advise that you should consider returns using a track-able shipping service or purchasing shipping insurance.

Damaged products:

If you have received damaged or faulty product, we need notification from your side within 7 days of delivery.

Retains all packaging, box and other related merchandising of products and contact us immediately.

Please mail us on support@nzoutlet.co.nz  with following information.

Full Name:

Order Number:

Send us image or video of damage product

Description of the damage or fault

Please return products with its all

Refund or exchange would be made for damaged product once we passed our quality check at our warehouse

If you have not received your parcel of your purchase within 7 days of receiving shipping confirmation please mail us immediately.

Important Note:

Customs fees or any other cost related with your purchase is your responsibility as the customer.

Orders are process and shipped from Christchurch, New Zealand based Warehouse and additional customs fees may apply. Order value $1000 and more are liable for additional customs fees if delivered outside New Zealand.