Refund Policy

NZOutlet stands behind the quality of its products and customer satisfaction is important to us.

If a product that you have bought is the wrong size or you have changed your mind we will exchange it for another item to the same value at no extra cost apart from the postage to get it back to us.

Simply follow these steps :

  • Call us on 0800 696885 or 0800 NZOUTLET or email us at advising us of your return. Please make sure you include your order number in any correspondence.
  • Advise us what item you want instead.
  • Return the product back to us in original/resalable condition (make sure that you keep hold of the tracking number).
  • The cost of the postage back to us is at your own expense.
  • We will send a replacement out to you at no extra cost.

Address for return :

1 Pilgrim Place,
Sydenham, Christchurch 8011.

If the product is faulty or it has been damaged in transit please call us immediately on 0800 696885 or 0800 NZOUTLET or email us at to organise a replacement or store credit.

Shipping and Delivery

  • Flat delivery fee $5
  • You will only pay $5 per order to anywhere in New Zealand.
  • Currently, we are unable to send internationally.
  • We use Couriers Company to send our orders. If you place an order we will get it on the courier within maximum three day.